Privacy Policy
1. GENERAL TERMS
1.1. SIA “SKAISTUMA BARS (hereinafter referred to as “we” or “silkvei.com” ) is committed to protecting and respecting your privacy. We make all reasonable efforts to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
1.2. The controller of your personal data is “SIA SKAISTUMA BARS” Ltd, company reg. No. 40203140225, physical address Matisa street 69-1,Riga, Latvia, LV-1009. e-mail: [email protected]
1.3. Please read this Privacy Policy carefully to understand the purposes for which we collect and use your data and how we will use it.
1.4. This Privacy Policy covers the following topics:
1.4.1. The purposes for which we use your personal data;
1.4.2. where personal data is transferred to third parties and the data that is transferred;
1.4.3. the period for which your personal data will be kept;
1.4.4. marketing communications;
1.4.5. your rights;
1.4.6. the use of cookies;
1.4.7. Changes to the Privacy Policy;
1.4.8. ways to contact us.
1.5. When you first visit our website, we will ask you to confirm that you agree to the use of cookies on the terms set out in this Privacy Policy.
2. HOW WE USE YOUR PERSONAL DATA
How do we use your data?
Purposes. Why do we use it?
2.1. Your name, billing address, delivery address and contact details
(your email address, phone number, Facebook account)
Delivering the goods you have purchased to the payer and/or delivery address you have provided, preparing the order for collection at the point of delivery and invoicing.
We will keep your data for this purpose for a maximum of 10 (ten) years from the date of the transaction.
This is necessary to enable us to fulfil our contractual obligations towards you. We will not be able to send you or enable you to receive the goods ordered unless you provide your name, address and contact details.
By sending you information about our new products and services via email, SMS, Facebook and Gmail platforms, or by regular mail or by calling the phone number you provide.
We will keep your data for this purpose for a maximum period of 1 (one) year from the date of receipt of your consent or until you withdraw that consent.
In this way, we try to keep you up to date with all the latest information. We only provide this information with your consent.
You may withdraw your consent to such use of your data at any time by contacting us at [email protected] or by using the withdrawal link provided in the notice sent to you by email or during a conversation with a member of our staff.
By sending SMS, emails or in-app notifications related to our services, such as order updates and surveys to assess the quality of our services.
Your data is stored for this purpose for a maximum of 2 (two) years after the communication with you.
This is necessary to fulfil our contractual obligations to you (to know that the goods ordered will be delivered). We carry out surveys to assess the quality of our services in order to improve the quality of our services in our legitimate interests. You may opt-out of receiving such surveys at any time by contacting [email protected] or by clicking on the opt-out link in the email or during a conversation with a member of our staff.
2.2. Information about your interests, place of residence, gender and date of birth
Applying a customer segmentation strategy and providing you with personalised offers.
We will keep your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw that consent.
In this way, we will try to better meet your interests. With your consent, we will only send you direct marketing offers tailored to you. You may withdraw your consent to such use of your data at any time by contacting [email protected] or using the withdrawal link available in the notice sent to you by email or during a conversation with a member of our staff.
By sending you surveys by email to assess the quality of our services.
We will keep your data for this purpose for a maximum period of 2 (two) years from the date of receipt of your consent or until you withdraw your consent.
This is necessary in order to carry out surveys to assess the quality of the service. This helps us to improve the quality of our services. You may withdraw from receiving such surveys at any time by contacting [email protected] or by clicking on the opt-out link in the email, or during a conversation with a member of our staff.
2.3. Your payment details
Accepting and Refunding.
We will keep your data for this purpose for a maximum of 10 (ten) years from the date of the transactions.
This is necessary to enable us to fulfil our contractual obligations to you.
On fraud prevention and detection.
We will keep your data for this purpose for a maximum of 2 (two) years from the date you last logged into your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).
This is necessary to prevent and detect fraud and to protect you and silkvei.com.
2.4. History of your communications with us
Providing services and assistance to ensure a uniform and good quality service and to protect our interests.
The data of such communication is stored for this purpose for a maximum period of 2 (two) years from the end of the communication.
This is necessary to enable us to fulfil our contractual obligations towards you and to have evidence in the event of a dispute regarding the quality of our services and/or the fulfilment of your contractual obligations. Also to provide you with the highest level of service.
2.5. Purchase and operating history
(your purchases, the items you view, the items stored in your basket and your activities via email, website and applications)
When we sell goods to you.
We will store your data for this purpose for a maximum of 2 (two) years from the date you last logged into your account or the date of your last transaction (whichever is later).
We will keep information about the products you have viewed for 30 (thirty) days.
This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).
Providing services and assistance, and dealing with refunds.
We will keep your data for this purpose for a maximum of 2 (two) years from the date of your last login to your account or the date of your last transaction (whichever is later).
This is necessary to enable us to fulfil our contractual obligations towards you (we only use your purchase history for this purpose).
By sending emails about the shopping cart you have left.
We will keep your data for this purpose for a maximum of 90 (ninety) days from the date you last logged into your account or until you unsubscribe from such emails.
This is necessary to remind you that an item has been left in your shopping basket. In this way, we endeavour to provide a quality service in accordance with your legitimate interests, which meets your expectations and enables you to purchase the goods you require. At the bottom of each email you will find the reply and settings management functions.
You may opt out of such use of your data at any time by contacting [email protected] or by using the opt-out link in the notice sent to you by email or during a conversation with a member of our staff.
Providing personalised direct marketing offers.
We will keep your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw that consent.
In this way, we strive to meet your needs, reflect your interests and provide the highest level of service. At the bottom of each newsletter you will find the answers and features for managing your settings.
You may withdraw your consent to such use of your data at any time by contacting [email protected] or by using the withdrawal link in the notice sent to you by email or during a conversation with a member of our staff.
By sending you surveys by email to evaluate the quality of our services.
We will keep your data for this purpose for a maximum of 2 (two) years from the date you last logged into your account or until you withdraw from receiving surveys.
Surveys to assess service quality. This is necessary for us to improve the quality of our services in accordance with the legitimate interests of the company. You may opt-out of receiving such surveys at any time by contacting [email protected] or by clicking on the opt-out link in the email or during a conversation with a member of our staff.
2.6. Information about your equipment
Information you provide to us when you browse our website and use our application, including your internet protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, and information about how you use our website and application.
To improve our applications and website and to enable us to set default options for you.
We will store your data for this purpose for a maximum of 2 (two) years from the date of your last login to your account or the date of your last transaction (whichever is later).
In this way, we strive to provide you with the most pleasant shopping experience possible.
To protect your website and applications.
We will keep your data for this purpose for a maximum of 2 (two) years from the date you last logged into your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).
This is necessary to prevent and detect fraud, to protect you and silkvei.com
2.7. Information received when logging in with “Google” and “Facebook”
In order to make it easier for you to connect to our website and applications when you connect to “Google” and “Facebook”, we will receive the necessary login data from these service providers.
We will store your data for this purpose for a maximum of 2 (two) years from the date of your last login to your account or the date of your last transaction, whichever is the later.
In this way, we will make it easier for you to use our online shop and purchase the products you like.
2.8. Information processed when you use our application
To enable you to shop more quickly and easily on our website, it is quicker to find our customer support department.
For this purpose, we will process your personal data as set out above in this Privacy Policy, as well as information related to the operation and use of the Applications. We will process your location data if you give your consent to such processing. You can always revoke the permission given to the application to collect your personal data by using the application settings of your device or by deleting it.
We will store your data for this purpose for a maximum period of 2 (two) years from the date of your last login to your account or the date of your last transaction (whichever is later).
In this way, we will ensure more convenient conditions for purchasing the silkvei.com online store and the products you select.
2.9. We use your personal data for the purposes set out in this Privacy Policy and where we need to enforce or defend legal claims. For this reason, we process your personal data on the basis of legitimate interests in order to protect and ensure our rights, your rights and the rights of others.
2.10. We may also process your personal data where it is necessary for the performance of our obligations or for the protection of your vital interests or the vital interests of another natural person.
3. WHAT PERSONAL DATA WE PASS ON TO THIRD PARTIES
3.1. We want to gain and maintain your trust, so we will only disclose your personal data in relevant circumstances.
3.2. We may transfer your personal data to the categories of recipients set out below:
3.2.1. We disclose your personal data to any company within our group.
3.2.2. We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice or for the purpose of bringing, pursuing and defending legal claims;
3.2.3. Financial transactions related to the purchase of goods on the Website may be processed by our payment service providers. We disclose your financial transaction data to our payment service providers to the extent necessary for the purpose of payment transactions, refunds and complaints handling;
3.2.4. We may transfer your personal data to other service providers for the provision of specific services, such as website hosting providers, delivery companies, server and maintenance providers, email service providers, newsletter providers, survey providers and data protection officers.
3.3. We will only engage service providers who have put in place/undertake to put in place appropriate technical and organisational measures that will ensure an adequate level of security of the data processing that is appropriate to the risk of a breach of the rights and freedoms of natural persons whose data will be processed under the data processing agreement and such processing will comply with the requirements of the General Data Protection Regulation.
3.4. We may transfer your personal data not only in the circumstances set out above, but also in order to comply with our legal obligations and where necessary to protect your interests or the interests of others. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide marketing services to us.
3.5. The recipients of the data referred to in this section may also be located outside the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements set out in the General Data Protection Regulation.
4. HOW LONG WE KEEP YOUR PERSONAL DATA
4.1. In all cases, we will keep your personal data for no longer than is necessary to achieve specific purposes. You can find more information about the retention periods of personal data in the “How we use your personal data” section of this Privacy Policy.
5. MARKETING COMMUNICATIONS
5.1. With your consent, we will provide you with marketing communications by email, SMS or by calling the telephone number you have provided, so that you can keep up to date with our news and so that you can browse and find our products.
5.2. You may opt-out of direct marketing communications sent by silkvei.com at any time. You can do this by:
5.2.1. by contacting us by email: [email protected] or by using the unsubscribe link in the communication sent to you by email or during a conversation with a member of our staff;
5.2.2. by contacting our customer service centre.
5.3. If you opt-out of direct marketing communications, we will reset your personal data processing settings so that direct marketing communications are no longer provided to you.
5.4. If you opt-out of direct marketing communications, we will continue to provide you with information about the services you have ordered (e.g. order updates).
6. YOUR RIGHTS
6.1. This section of the Privacy Policy covers your rights under data protection legislation. Some rights cover many aspects, so this Privacy Policy only covers the main ones. We recommend that you consult the relevant legislation and supervisory authorities’ guidelines to know all the details of these rights.
6.2. You have the following rights in relation to the protection of your personal data:
6.2.1. the right to receive information about the processing of personal data;
6.2.2. the right to inspect the personal data we hold about you;
6.2.3. the right to request the rectification of your personal data that we hold (most of which you can rectify by logging into your account);
6.2.4. the right to ask us to erase your personal data (“right to be forgotten”);
6.2.5. the right to restrict the processing of your personal data;
6.2.6. the right to object to the processing of your personal data;
6.2.7. the right to object to the processing of your personal data for direct marketing purposes;
6.2.8. the right to data portability;
6.2.9. the right to withdraw consent to the processing of your personal data;
6.2.10. the right to lodge a complaint with a supervisory authority;
6.3. If you wish to exercise your rights, or if you have any questions about the processing of your personal data or the exercise of your rights, please contact us by email: [email protected].
6.4. Right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time of collection. You can always find it in this Privacy Policy or obtain it by contacting [email protected].
6.5. Right to access your personal data that we process. You have the right to obtain confirmation from us as to whether we are processing your personal data. When we process your personal data, you have the right to see the personal data we process and information about the processing, such as the purpose of the processing, the categories of personal data, the recipients of the personal data, etc. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you cannot exercise this right where it may adversely affect the rights and freedoms of others.
6.6. We have the right to refuse to provide your personal data where the law specifies the circumstances in which personal data will not be provided.
6.7. Right to request rectification of your personal data that we store. You have the right to correct any inaccurate personal data and, taking into account the purposes of the processing, to complete any incomplete personal data.
6.8. Right to erasure of your personal data. This right may be exercised if: (i) the personal data is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other lawful basis for the processing; (iii) you do not consent to the personal data being processed for the legitimate interests of us or a third party; (iv) the personal data is processed for direct marketing purposes; (v) the personal data was processed unlawfully; (vi) the personal data must be deleted in accordance with the requirements of the law applicable to us. Please note that in some cases you may not be able to exercise these rights due to applicable exceptions. These exceptions include where the personal data processed is necessary for: (i) the exercise of freedom of expression and information; (ii) the performance of our legal obligations; or (iii) the establishment, exercise or defence of legal claims.
6.9. Right to restrict the processing of your data. This right may be exercised in the following cases: (i) you contest the accuracy of the personal data; (ii) the personal data is being processed unlawfully but you do not want it to be erased; (iii) the personal data is no longer necessary for our processing purposes but you request it in connection with the establishment, exercise or defence of legal claims; or (iv) you do not consent to its processing on the basis of our legitimate interests or those of a third party, pending verification of the grounds for your non-consent. Where we restrict the processing of personal data, we may continue to store your personal data but will not continue to process it except: (i) with your consent; (ii) in connection with the establishment, exercise or defence of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) for important public interest reasons.
6.10. Right to object to the processing of your personal data. You may exercise this right for any purpose for reasons relating to your particular situation, but only to the extent that we use the data in connection with our legitimate interests or those of a third party. If you do not consent, we will not continue to process your personal data unless we can demonstrate that the processing is for compelling legitimate reasons which override your interests, rights and freedoms or for the establishment, exercise and defence of legal claims and/or legal actions.
6.11. Right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not consent, we will no longer process your personal data for these purposes.
6.12. Right to data portability You can exercise this right in cases where we process your personal data by authorised means (computers, etc.) and the legal basis for processing your personal data is:
6.12.1. your consent.
6.12.2. the performance of a contract or actions carried out in accordance with your request prior to the conclusion of a contract.
6.13. Right to withdraw consent to the processing of your personal data. Where the lawful basis for processing your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of the processing during the period prior to the withdrawal.
6.14. Right to lodge a complaint with the supervisory authority. If you believe that we violate legislation regulating the protection of personal data by processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, located at 11/13-15 Blaumaņa Street, Riga, LV-1011, https://www.dvi.gov.lv/lv/. In all cases, please contact us before filing a complaint so that together we can find a suitable solution.
7. HOW WE USE COOKIES
7.1. Like many other websites, we use cookies on our website. These are small data files that are stored on your computer that help us to deliver content more quickly and reliably. When you visit or use our websites, or use our services, applications, tools or notification channels, we or our authorised service providers may use cookies to help us serve you better, faster and more reliably, and we may do so for advertising purposes.
7.2. Generally, cookies do not store any information that can directly identify you, but the personal information we process may be linked to your use of our computers or other facilities, including your browsing of websites and other information collected and stored through cookies.
7.3. Three ways of managing your cookies:
7.3.1. external sources;
7.3.2. browser settings;
7.3.3. cookies from our website.
7.4. Third party websites
7.4.1. We may work with third parties (commonly referred to as service providers) who may, with our permission, place third party cookies on our websites or on the sites, applications and tools that provide our services. These service providers help us serve you better, faster and more reliably.
7.4.2. Please note that third party cookies are subject to the third party’s privacy policy and we therefore accept no responsibility for the privacy practices of third party cookies.
8. PRIVACY POLICY CHANGES
8.1. We may change this Privacy Policy from time to time to reflect how we process your personal data.
8.2. If we make significant changes, we will notify you on the website or by other appropriate means of communication, such as email, so that you can review the changes before continuing to use our website.
9.0 HOW TO CONTACT US
9.1. We are always willing to listen to feedback from our customers and to answer any questions that you may have.
9.2. Do not hesitate to contact us if:
9.2.1. have any questions or feedback in relation to this Privacy Policy;
9.2.2. you would like us to stop using your personal data;
9.2.3. you wish to exercise your rights under this Privacy Policy or make a complaint.
9.3. You can contact our Data Protection Officer by email at [email protected].
Updated: 17.07.2023
