Terms of purchase
TERMS OF SALE OF GOODS
SIA SKAISTUMA BARS – www.silkvei.com
1. General rules
1.1. These Terms and Conditions of Purchase, together with the documents referred to in these Terms and Conditions, are intended to provide information about SKAISTUMA BARS Ltd (“Seller”) and the terms and conditions of sale and purchase of goods sold in the Online Shop (“Terms”) to the persons specified in Clause 5.1 of the Terms (“Buyer”) who purchase goods (“Goods”) from the Online Shop at www.silkvei.com.
1.2. These Conditions shall apply to any contract between the Seller and the Buyer for the sale of the Goods (“Contract”). Please read these Terms carefully and ensure that you have understood them correctly before ordering any Goods from the Online Shop. Please note that the Buyer is obliged to agree to these Terms and the Privacy Policy before completing an order, but refusal to do so will result in the order not being completed and the Goods not being ordered.
1.1. These Terms and Conditions of Purchase, together with the documents referred to in these Terms and Conditions, are intended to provide information about SKAISTUMA BARS Ltd (“Seller”) and the terms and conditions of sale and purchase of goods sold in the Online Shop (“Terms”) to the persons specified in Clause 5.1 of the Terms (“Buyer”) who purchase goods (“Goods”) from the Online Shop at www.silkvei.com.
1.2. These Conditions shall apply to any contract between the Seller and the Buyer for the sale of the Goods (“Contract”). Please read these Terms carefully and ensure that you have understood them correctly before ordering any Goods from the Online Shop. Please note that the Buyer is obliged to agree to these Terms and the Privacy Policy before completing an order, but refusal to do so will result in the order not being completed and the Goods not being ordered.
1.3. The Buyer is invited to print these Terms for future reference.
1.4. You are also advised that these Conditions may be amended in accordance with the procedure set out in Part 6 of these Conditions. We recommend that you review the Conditions each time you order Goods to ensure that you fully understand the terms on which your order will be placed in any particular case. These Conditions were last updated on 18 July 2023.
1.5. These Conditions and any Contract between the Seller and the Buyer shall be drawn up and concluded in the official language only.
1.4. You are also advised that these Conditions may be amended in accordance with the procedure set out in Part 6 of these Conditions. We recommend that you review the Conditions each time you order Goods to ensure that you fully understand the terms on which your order will be placed in any particular case. These Conditions were last updated on 18 July 2023.
1.5. These Conditions and any Contract between the Seller and the Buyer shall be drawn up and concluded in the official language only.
2. Information about the Seller
2.1. These Terms apply to the purchase of Goods from www.silkvei.com (“Online Shop”). The Seller is SIA “SKAISTUMA BARS” – Limited Liability Company registered in the Republic of Latvia, registration number: 40203140225, legal address Brīvības iela 36-34, LV-1001, Latvia. Data about the Seller is accumulated and stored in the Company Register of the Republic of Latvia (www.ur.gov.lv). The Seller’s VAT registration number is LV40203140225
2.2. More information about the Seller is provided in the section “About us”
2.3. The contact details of the Seller are provided in the “Contacts” section.
2.1. These Terms apply to the purchase of Goods from www.silkvei.com (“Online Shop”). The Seller is SIA “SKAISTUMA BARS” – Limited Liability Company registered in the Republic of Latvia, registration number: 40203140225, legal address Brīvības iela 36-34, LV-1001, Latvia. Data about the Seller is accumulated and stored in the Company Register of the Republic of Latvia (www.ur.gov.lv). The Seller’s VAT registration number is LV40203140225
2.2. More information about the Seller is provided in the section “About us”
2.3. The contact details of the Seller are provided in the “Contacts” section.
3. Goods
3.1. The images of the Goods in the Online Shop are for illustrative purposes only. Whilst the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will display the colours of the Goods accurately. The Buyer understands that the Goods may differ materially from their images.
3.2. The packaging of the Goods may differ from that shown in the images provided on the Online Shop.
3.3. Unless otherwise stated, all Goods offered in the Online Shop are available. In the event that the Goods ordered cannot be sold due to the circumstances set out in Clauses 5.10. and 9.5. of the Terms and Conditions, the Buyer shall be notified immediately by email or other means of communication (telephone or SMS) and the order for such Goods shall be cancelled.
3.4. The Seller shall be entitled to set a minimum and/or maximum order quantity for a particular Good in a single order.
3.1. The images of the Goods in the Online Shop are for illustrative purposes only. Whilst the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will display the colours of the Goods accurately. The Buyer understands that the Goods may differ materially from their images.
3.2. The packaging of the Goods may differ from that shown in the images provided on the Online Shop.
3.3. Unless otherwise stated, all Goods offered in the Online Shop are available. In the event that the Goods ordered cannot be sold due to the circumstances set out in Clauses 5.10. and 9.5. of the Terms and Conditions, the Buyer shall be notified immediately by email or other means of communication (telephone or SMS) and the order for such Goods shall be cancelled.
3.4. The Seller shall be entitled to set a minimum and/or maximum order quantity for a particular Good in a single order.
4. Processing of personal data
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. As the Privacy Policy sets out important provisions of the Terms, we recommend that the Buyer reads them carefully and ensures that all the terms of the Privacy Policy are clear and acceptable to the Buyer.
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. As the Privacy Policy sets out important provisions of the Terms, we recommend that the Buyer reads them carefully and ensures that all the terms of the Privacy Policy are clear and acceptable to the Buyer.
5. Conclusion of the Sale and Purchase Agreement
5.1. Customers may purchase Goods from this Online Shop:
a) private individuals
b) legal persons.
5.2. By accepting these Terms and Conditions, the Buyer confirms that it has the right to purchase Goods from this Online Shop.
5.3. The amount of the Goods to be ordered must not be less than the minimum basket amount, the actual amount of which is set out in the “Delivery and Collection” section.
5.4. The Seller’s ordering procedure shall provide the Buyer with the opportunity to check and correct any errors before the final order is placed. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of order submission.
5.5. The Contract between the Buyer and the Seller shall be deemed to be concluded when the Buyer has created a basket of Goods in the online shop, provided the Buyer’s name (in Latin characters) and delivery address, the correct postcode, chosen a payment method and read these Conditions, clicked the “Place Order” button and paid for the order or chosen the payment method specified in clause 10.1 b. of the Conditions. Failure to pay for the Order shall be deemed to be a breach of contract. The Seller shall be entitled to contact the Buyer using the telephone number or e-mail address indicated in the Order on the basis of the concluded Contract or to resolve any doubts arising in connection with the performance of the Contract.
5.6. When the Buyer submits an order and pays for it or selects the method of payment specified in clause 10.1 b) of the Terms and Conditions, an e-mail is sent to the Buyer confirming receipt of the order.
5.5. The Contract between the Buyer and the Seller shall be deemed to be concluded when the Buyer has created a basket of Goods in the online shop, provided the Buyer’s name (in Latin characters) and delivery address, the correct postcode, chosen a payment method and read these Conditions, clicked the “Place Order” button and paid for the order or chosen the payment method specified in clause 10.1 b. of the Conditions. Failure to pay for the Order shall be deemed to be a breach of contract. The Seller shall be entitled to contact the Buyer using the telephone number or e-mail address indicated in the Order on the basis of the concluded Contract or to resolve any doubts arising in connection with the performance of the Contract.
5.6. When the Buyer submits an order and pays for it or selects the method of payment specified in clause 10.1 b) of the Terms and Conditions, an e-mail is sent to the Buyer confirming receipt of the order.
5.7. When preparing an order, the Seller shall send the Buyer an e-mail and/or SMS informing that the Goods have been sent to the Buyer or are ready for collection in the Shop (whichever delivery method is chosen).
5.8. Each contract (order) concluded between the Buyer and the Seller shall be registered and stored in the online shop’s database.
5.9. By entering into the Contract, the Buyer agrees that an electronic VAT invoice with purchase details will be sent to the e-mail address provided at the time of purchase. The invoice shall be sent by e-mail on working days no later than 2 (two) working days from the time the Buyer receives the Goods or the Seller delivers the Goods to the courier (if the Goods are delivered to the Buyer by courier). The VAT invoice shall be issued on the date of delivery of the Goods to the courier or receipt/delivery of the Goods (whichever is chosen and whichever of the Seller’s suppliers delivers the Goods in the particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example because the Goods are out of stock, because the Goods are no longer being sold or because of an error in the price displayed on the online shop as set out in clause 9.5 of these Conditions, the Seller shall notify the Buyer by email or other means (telephone or SMS) and the order shall be cancelled. In the event that the Buyer has already paid for the Goods, the Seller will refund the amounts paid within 14 (fourteen) calendar days.
5.8. Each contract (order) concluded between the Buyer and the Seller shall be registered and stored in the online shop’s database.
5.9. By entering into the Contract, the Buyer agrees that an electronic VAT invoice with purchase details will be sent to the e-mail address provided at the time of purchase. The invoice shall be sent by e-mail on working days no later than 2 (two) working days from the time the Buyer receives the Goods or the Seller delivers the Goods to the courier (if the Goods are delivered to the Buyer by courier). The VAT invoice shall be issued on the date of delivery of the Goods to the courier or receipt/delivery of the Goods (whichever is chosen and whichever of the Seller’s suppliers delivers the Goods in the particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example because the Goods are out of stock, because the Goods are no longer being sold or because of an error in the price displayed on the online shop as set out in clause 9.5 of these Conditions, the Seller shall notify the Buyer by email or other means (telephone or SMS) and the order shall be cancelled. In the event that the Buyer has already paid for the Goods, the Seller will refund the amounts paid within 14 (fourteen) calendar days.
6. Right to amend the rules
6.1. The Seller reserves the right to amend these Terms, including, but not limited to, in relation to:
a) amendments to the payment terms;
b) amendments to applicable law.
6.2. Each time the Goods are ordered, the version of the Conditions in force at the date of the Contract shall apply for the purposes of the Contract between the Seller and the Buyer.
6.3. Whenever the Conditions are amended by virtue of clause 6 of these Conditions, the Seller will inform and notify the Buyer that the Conditions have been amended and the date of amendment will be set out in clause 1.4 of these Conditions.
6.1. The Seller reserves the right to amend these Terms, including, but not limited to, in relation to:
a) amendments to the payment terms;
b) amendments to applicable law.
6.2. Each time the Goods are ordered, the version of the Conditions in force at the date of the Contract shall apply for the purposes of the Contract between the Seller and the Buyer.
6.3. Whenever the Conditions are amended by virtue of clause 6 of these Conditions, the Seller will inform and notify the Buyer that the Conditions have been amended and the date of amendment will be set out in clause 1.4 of these Conditions.
7. Return of quality goods and unilateral withdrawal from the Contract by the consumer exercising the right of withdrawal
7.1. The Buyer, being a consumer (natural person), shall have the right to exercise the right of withdrawal without giving any reason and to unilaterally withdraw from the Contract by returning the Goods received – within the period specified in Clause 7.3 of these Conditions. This provision means that if the Buyer decides to withdraw from the Goods during this period of time, whether on reflection or for any other reason, the Buyer shall be entitled to notify the Seller of its request to return the Goods to the Seller and receive the money paid. The Buyer shall bear the cost of returning the Goods.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and cannot return the Goods in the cases set out in Paragraph 22 of the Cabinet of Ministers Regulation No. 255 of 20.05.2014 “Regulations on Distance Contract”, if:
7.1. The Buyer, being a consumer (natural person), shall have the right to exercise the right of withdrawal without giving any reason and to unilaterally withdraw from the Contract by returning the Goods received – within the period specified in Clause 7.3 of these Conditions. This provision means that if the Buyer decides to withdraw from the Goods during this period of time, whether on reflection or for any other reason, the Buyer shall be entitled to notify the Seller of its request to return the Goods to the Seller and receive the money paid. The Buyer shall bear the cost of returning the Goods.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and cannot return the Goods in the cases set out in Paragraph 22 of the Cabinet of Ministers Regulation No. 255 of 20.05.2014 “Regulations on Distance Contract”, if:
a) the Goods are made to the Buyer’s specifications or the Goods are clearly personalised (adapted to the Buyer’s personal needs);
b) the Goods are perishable or about to expire;
c) the Buyer has opened the packaging of the Goods which cannot be returned for health and hygiene reasons;
7.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and obtain a refund by exercising the right of withdrawal shall apply only to consumers (natural persons) and shall arise from the date of the Contract as defined in Clause 5 of the Conditions. Quality Goods may also be returned within a longer period in certain cases specified by the Seller, where the Seller provides relevant information about them when selling the Goods.
b) the Goods are perishable or about to expire;
c) the Buyer has opened the packaging of the Goods which cannot be returned for health and hygiene reasons;
7.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and obtain a refund by exercising the right of withdrawal shall apply only to consumers (natural persons) and shall arise from the date of the Contract as defined in Clause 5 of the Conditions. Quality Goods may also be returned within a longer period in certain cases specified by the Seller, where the Seller provides relevant information about them when selling the Goods.
7.4. The 14-day period for exercising the right of withdrawal shall be counted as follows:
a) in the case of the purchase of Goods under the Contract, from the date of receipt of the Goods by the Buyer or a third party other than the carrier (courier) appointed by the Buyer;
b) where the Buyer has ordered several Goods in one order, which are delivered separately, from the date on which the Buyer or a third party other than the carrier and nominated by the Buyer has received the last Good;
c) in the case of Goods delivered in several lots or instalments, from the date on which the Buyer or a third party other than the carrier and designated by the Buyer has received the last lot or instalment of Goods;
a) in the case of the purchase of Goods under the Contract, from the date of receipt of the Goods by the Buyer or a third party other than the carrier (courier) appointed by the Buyer;
b) where the Buyer has ordered several Goods in one order, which are delivered separately, from the date on which the Buyer or a third party other than the carrier and nominated by the Buyer has received the last Good;
c) in the case of Goods delivered in several lots or instalments, from the date on which the Buyer or a third party other than the carrier and designated by the Buyer has received the last lot or instalment of Goods;
If the end of the period falls on an “official” public holiday, the right of withdrawal is exercised up to and including the working day following the end of the period.
7.5. In order to exercise the right of withdrawal, the Buyer must notify the Seller of its decision to withdraw from the Contract by sending or delivering an appropriate written notice in free form containing the Buyer’s notice of withdrawal or by completing the withdrawal form – PDF/WORD. The notice of withdrawal or the withdrawal form shall be submitted to the Shop, the addresses of which can be found here, or sent electronically by e-mail to: [email protected]. Upon receipt of the Buyer’s notice electronically, the Seller shall immediately send the Buyer an acknowledgement of receipt of the notice to the Buyer’s e-mail address.
7.5. In order to exercise the right of withdrawal, the Buyer must notify the Seller of its decision to withdraw from the Contract by sending or delivering an appropriate written notice in free form containing the Buyer’s notice of withdrawal or by completing the withdrawal form – PDF/WORD. The notice of withdrawal or the withdrawal form shall be submitted to the Shop, the addresses of which can be found here, or sent electronically by e-mail to: [email protected]. Upon receipt of the Buyer’s notice electronically, the Seller shall immediately send the Buyer an acknowledgement of receipt of the notice to the Buyer’s e-mail address.
7.6. The Buyer shall immediately, but no later than 14 (fourteen) days after submitting or sending to the Seller a withdrawal form or notice of exercise of the right of withdrawal, return or hand over the Goods to the Seller at the shop (you can find the address in the “Contacts” section) or to the person authorised by the Seller to accept the Goods. The time limit shall be deemed to have been complied with if the Buyer returns or sends the Goods to the Seller before the expiry of the 14 (fourteen) day period. The Buyer shall bear the cost of returning the Goods.
7.7. The Buyer may only exercise the right to return the Goods if the time limit for exercising the right of withdrawal set out in Clauses 7.3 and 7.4 of the Conditions has not been missed.
7.8. The Buyer shall be entitled to inspect the Goods to ascertain their nature, characteristics and performance, but the use of the Goods to ascertain and inspect their nature, characteristics and performance shall be to the extent that it would be possible to do so in the Shop.
7.9. The Buyer shall be liable for any diminution in value of the Goods or use of the Goods contrary to good faith (including, but not limited to, in the circumstances set out in clause 7.10 of these Conditions) if the Goods are used for any purpose other than ascertaining the nature, characteristics and performance of the Goods during the exercise of the right of withdrawal.
7.7. The Buyer may only exercise the right to return the Goods if the time limit for exercising the right of withdrawal set out in Clauses 7.3 and 7.4 of the Conditions has not been missed.
7.8. The Buyer shall be entitled to inspect the Goods to ascertain their nature, characteristics and performance, but the use of the Goods to ascertain and inspect their nature, characteristics and performance shall be to the extent that it would be possible to do so in the Shop.
7.9. The Buyer shall be liable for any diminution in value of the Goods or use of the Goods contrary to good faith (including, but not limited to, in the circumstances set out in clause 7.10 of these Conditions) if the Goods are used for any purpose other than ascertaining the nature, characteristics and performance of the Goods during the exercise of the right of withdrawal.
7.10. The Goods to be returned shall not be damaged or used in such a way as to exceed the use of the Goods to ascertain and test their nature, characteristics and performance. The Buyer shall endeavour to retain the original packaging, authentic labels and protective bags of the returned Goods. The Goods must be returned complete with the same accessories as they were sold with, together with the Goods’ instructions and warranty card if these were supplied with the Goods. Any gifts received with the Goods must also be returned with them.
7.11. When returning the Goods, the invoice number and order number must be quoted. Where possible, the Buyer shall attach the invoice so that the Seller can provide the Buyer with a refund for the Goods purchased as soon as possible.
7.11. When returning the Goods, the invoice number and order number must be quoted. Where possible, the Buyer shall attach the invoice so that the Seller can provide the Buyer with a refund for the Goods purchased as soon as possible.
7.12.The Buyer who returns the Goods shall receive a full refund of the price paid for the Goods, including delivery costs. The Seller shall return the money for the Goods and the delivery costs no later than 14 (fourteen) days from the date on which the Seller has been informed of the Buyer’s decision to withdraw from the Contract. The current rates for delivery and handling services are set out in the section “Delivery and collection of Goods”. If only part of the Goods are returned, the delivery charges shall be refunded only if the remaining Goods of the same order would, if purchased separately, be subject to a lower tariff than the tariff applicable to the purchase of the Goods together with the Goods being returned and only to the extent of the difference in the tariffs specified. If the Buyer has chosen to use a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for the additional delivery costs.
7.13. The Seller shall transfer the amounts to be refunded to the bank account specified in the Buyer’s notice of withdrawal from the Contract or in the withdrawal form.
7.14. The Seller shall be entitled to withhold the repayment of the sum to the Buyer until the Seller has received the Goods or the Buyer has provided the Seller with proof that the Goods have been returned, whichever is the earlier.
7.15. The Buyer shall also have the right to withdraw from the Contract until the Goods have been received by the Buyer.
7.16. In the event that the Goods were delivered to the Buyer after the withdrawal from the Contract:
a) the Buyer shall immediately return the Goods to the Seller;
b) except in the case of non-conforming Goods as provided in Clause 15.7. the Buyer will be responsible for the cost of returning the Goods to the Seller;
7.14. The Seller shall be entitled to withhold the repayment of the sum to the Buyer until the Seller has received the Goods or the Buyer has provided the Seller with proof that the Goods have been returned, whichever is the earlier.
7.15. The Buyer shall also have the right to withdraw from the Contract until the Goods have been received by the Buyer.
7.16. In the event that the Goods were delivered to the Buyer after the withdrawal from the Contract:
a) the Buyer shall immediately return the Goods to the Seller;
b) except in the case of non-conforming Goods as provided in Clause 15.7. the Buyer will be responsible for the cost of returning the Goods to the Seller;
c) The Buyer shall take reasonable care to preserve the Goods until their return to the Seller;
d) the price of the Goods and delivery costs shall be reimbursable to the Buyer in accordance with clause 7.12 of the Conditions.
7.17. In all cases the Buyer shall have the rights arising from the sale of non-conforming Goods as provided by the laws and regulations of the Republic of Latvia. The return provisions set out in this Clause 7 or other clauses of the Conditions shall not affect the existence of these rights.
d) the price of the Goods and delivery costs shall be reimbursable to the Buyer in accordance with clause 7.12 of the Conditions.
7.17. In all cases the Buyer shall have the rights arising from the sale of non-conforming Goods as provided by the laws and regulations of the Republic of Latvia. The return provisions set out in this Clause 7 or other clauses of the Conditions shall not affect the existence of these rights.
8. Delivery
Home delivery
8.1. At the Buyer’s option, the Goods shall be delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the Goods shall be delivered at the Seller’s expense.
8.2. The Buyer undertakes to specify the exact location of delivery of the Goods at the time of ordering by selecting the home delivery service. The exact delivery price depends on the weight and price of the Goods ordered. Current delivery prices are set out in the “Delivery and Collection” section.
Home delivery
8.1. At the Buyer’s option, the Goods shall be delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the Goods shall be delivered at the Seller’s expense.
8.2. The Buyer undertakes to specify the exact location of delivery of the Goods at the time of ordering by selecting the home delivery service. The exact delivery price depends on the weight and price of the Goods ordered. Current delivery prices are set out in the “Delivery and Collection” section.
8.3. The Buyer’s order shall be fulfilled prior to the scheduled delivery date specified in the dispatch notice referred to in Clause 5.7 of these Conditions, except in the event of events beyond the Seller’s control (as defined in Clause 17 of these Conditions).
8.4. Title to the Goods shall pass to the Buyer when the Courier delivers the Goods to the Buyer. The risk of accidental loss or damage to the Goods shall pass to the Buyer when the Buyer or a third party other than the carrier (courier) nominated by the Buyer has received the Goods. If the Buyer chooses the carrier of the Goods and the Seller has not offered such a delivery option, the risk under this paragraph shall pass to the Buyer when the Goods are handed over to the carrier.
8.4. Title to the Goods shall pass to the Buyer when the Courier delivers the Goods to the Buyer. The risk of accidental loss or damage to the Goods shall pass to the Buyer when the Buyer or a third party other than the carrier (courier) nominated by the Buyer has received the Goods. If the Buyer chooses the carrier of the Goods and the Seller has not offered such a delivery option, the risk under this paragraph shall pass to the Buyer when the Goods are handed over to the carrier.
8.5. Upon delivery of the Shipment, the Buyer or a third party designated by the Buyer shall inspect the condition of the packaging of the Shipment together with a representative of the transport company. If the Buyer discovers that the consignment is damaged, the Buyer shall:
– indicate this to the courier who delivered the Goods;
– note in the delivery document that the packaging is damaged and fill in the Packaging Damage (Inspection) Certificate together with the courier;
– inspect the Goods inside the packaging and, if damaged, record the damage with photographs. The photographs will be necessary for the return procedure for non-conforming Goods;
– if the packaging of the Goods is not damaged, it is not necessary to inspect the Goods in the presence of the courier.
If the Buyer accepts the shipment and signs the documents, the shipment shall be deemed to have been delivered in due form.
– indicate this to the courier who delivered the Goods;
– note in the delivery document that the packaging is damaged and fill in the Packaging Damage (Inspection) Certificate together with the courier;
– inspect the Goods inside the packaging and, if damaged, record the damage with photographs. The photographs will be necessary for the return procedure for non-conforming Goods;
– if the packaging of the Goods is not damaged, it is not necessary to inspect the Goods in the presence of the courier.
If the Buyer accepts the shipment and signs the documents, the shipment shall be deemed to have been delivered in due form.
8.6. If damage to the packaging of the consignment is detected, the Buyer or a third party designated by the Buyer shall have the right not to accept the consignment. In such a case, a representative of the courier service provider shall, together with the Buyer or the third party designated by the Buyer, complete a special consignment inspection report to be submitted by a representative of the courier service provider, which shall indicate the damage found.
8.7. Upon acceptance of the consignment by the Buyer or a third party nominated by the Buyer and signature on the data storage device provided by the representative of the courier service provider or on the unmarked paper delivery note, the Goods shall be deemed to have been delivered in undamaged packaging and the additional services specified on the data storage device or on the paper delivery note shall have been duly performed, unless otherwise stated.
8.7. Upon acceptance of the consignment by the Buyer or a third party nominated by the Buyer and signature on the data storage device provided by the representative of the courier service provider or on the unmarked paper delivery note, the Goods shall be deemed to have been delivered in undamaged packaging and the additional services specified on the data storage device or on the paper delivery note shall have been duly performed, unless otherwise stated.
8.8. Upon delivery and handover of the Goods at the address specified by the Buyer, the Goods shall be deemed to have been handed over to the Buyer irrespective of whether the Goods are actually accepted by the Buyer or by any third party who accepts the Goods at the address specified. If the Goods are not delivered on the scheduled delivery date, the Buyer shall notify the Seller immediately but in any event not later than the day after the scheduled delivery date.
8.9. If the Goods will not be accepted by the Buyer, the Buyer shall provide the details of the person accepting the Goods when completing the order delivery details.
8.10. Upon acceptance of the Goods, a valid form of identification must be presented to properly identify the Buyer. If the Buyer is unable to accept the Goods himself but the Goods have been delivered to the address specified by the Buyer, the Buyer shall not be entitled to make any claim against the Seller for delivery of the Goods to an unsuitable person.
8.11. The Buyer shall inspect the packaging, quantity, quality, range, accessories and assembly of the Goods within 14 (fourteen) days of delivery. If the Buyer fails to comply with this obligation within the time specified and fails to make a claim to the Seller, the packaging of the Goods shall be deemed to be in proper condition and the quantity, quality, assortment, accessories and assembly shall be deemed to comply with the terms of the Contract.
8.9. If the Goods will not be accepted by the Buyer, the Buyer shall provide the details of the person accepting the Goods when completing the order delivery details.
8.10. Upon acceptance of the Goods, a valid form of identification must be presented to properly identify the Buyer. If the Buyer is unable to accept the Goods himself but the Goods have been delivered to the address specified by the Buyer, the Buyer shall not be entitled to make any claim against the Seller for delivery of the Goods to an unsuitable person.
8.11. The Buyer shall inspect the packaging, quantity, quality, range, accessories and assembly of the Goods within 14 (fourteen) days of delivery. If the Buyer fails to comply with this obligation within the time specified and fails to make a claim to the Seller, the packaging of the Goods shall be deemed to be in proper condition and the quantity, quality, assortment, accessories and assembly shall be deemed to comply with the terms of the Contract.
Pick up in store
8.12. At the Buyer’s option, except as provided in the section “Delivery and Collection”, Goods ordered from the Online Shop may be collected free of charge from the Shop.
8.13. After the Seller has prepared the Goods for collection, the Buyer shall be notified by e-mail or other means of communication (telephone or SMS) that the Goods have been prepared for collection.
8.14. In general, the time limits for preparing the Goods for collection are as set out in the section headed “Delivery and Collection”.
8.15. The Goods ordered must be collected no later than 7 (seven ) days after the Seller has informed the Buyer by email or other means of communication (telephone or SMS) that the Goods may be collected. Failure to collect the Goods within the period specified in this clause shall result in cancellation of the order.
8.16. Title to the Goods shall pass to the Buyer on receipt in the Shop when the Seller delivers the Goods to the Buyer.
8.17. Upon receipt of the Goods in the Shop, the Buyer shall:
a) state the order number;
b) produce a valid form of identification.
8.12. At the Buyer’s option, except as provided in the section “Delivery and Collection”, Goods ordered from the Online Shop may be collected free of charge from the Shop.
8.13. After the Seller has prepared the Goods for collection, the Buyer shall be notified by e-mail or other means of communication (telephone or SMS) that the Goods have been prepared for collection.
8.14. In general, the time limits for preparing the Goods for collection are as set out in the section headed “Delivery and Collection”.
8.15. The Goods ordered must be collected no later than 7 (seven ) days after the Seller has informed the Buyer by email or other means of communication (telephone or SMS) that the Goods may be collected. Failure to collect the Goods within the period specified in this clause shall result in cancellation of the order.
8.16. Title to the Goods shall pass to the Buyer on receipt in the Shop when the Seller delivers the Goods to the Buyer.
8.17. Upon receipt of the Goods in the Shop, the Buyer shall:
a) state the order number;
b) produce a valid form of identification.
8.18. Only the Buyer may collect the Goods. If the Goods are to be collected by another person, that person must be named as the recipient of the Goods when the Goods are ordered. If the Buyer is a legal person, the Seller shall be entitled to require a power of attorney to collect the Goods.
8.19. On receipt of the Goods, the Buyer or a third party nominated by the Buyer shall inspect the packaging, quantity, quality, assortment, accessories and assembly of the Goods:
a) if the packaging of the Goods is found to be defective or the quantity, quality, assortment, accessories and assembly of the Goods are not in conformity(s), the Buyer or a third party nominated by the Buyer shall have the right not to accept the Goods;
b) the Buyer or a third party nominated by the Buyer shall, on acceptance of the Goods, assume that the Goods have been delivered in good packaging and that the quantity, quality, assortment, accessories and assembly of the Goods comply with the terms of the Contract.
8.20. Additional information relating to the delivery of the Goods is set out in “Delivery and Collection”.
8.19. On receipt of the Goods, the Buyer or a third party nominated by the Buyer shall inspect the packaging, quantity, quality, assortment, accessories and assembly of the Goods:
a) if the packaging of the Goods is found to be defective or the quantity, quality, assortment, accessories and assembly of the Goods are not in conformity(s), the Buyer or a third party nominated by the Buyer shall have the right not to accept the Goods;
b) the Buyer or a third party nominated by the Buyer shall, on acceptance of the Goods, assume that the Goods have been delivered in good packaging and that the quantity, quality, assortment, accessories and assembly of the Goods comply with the terms of the Contract.
8.20. Additional information relating to the delivery of the Goods is set out in “Delivery and Collection”.
9. Price and delivery costs
9.1. The prices of the Goods will be as quoted in the Online Shop. The Seller shall use all reasonable endeavours to ensure that the prices of the Goods are correct at the time the Buyer places an order. If the Seller becomes aware that there are inaccuracies in the prices of the Goods, clause 9.5 of these Conditions shall apply.
9.2. The prices of the Goods are subject to change but such changes will have no effect on any Contract already entered into.
9.3. The prices of the Goods are inclusive of VAT (where applicable) at the rate applicable in the Republic of Latvia at the relevant time. In the event that the VAT rate should change between the date of order and the date of delivery, the price may change to take account of the change in the VAT rate, unless the Goods have been fully paid for by the Buyer before the VAT rate change takes effect. The Seller shall notify the Buyer in writing of such price changes and shall provide the Buyer with the opportunity to purchase the Goods at the price adjusted to take account of the amended VAT rate or to cancel the order. The order shall not be fulfilled until the Buyer’s reply is received. In the event that the Buyer cannot be contacted using the contact details provided, the order shall be deemed to have been cancelled and the Buyer shall be notified in writing.
9.1. The prices of the Goods will be as quoted in the Online Shop. The Seller shall use all reasonable endeavours to ensure that the prices of the Goods are correct at the time the Buyer places an order. If the Seller becomes aware that there are inaccuracies in the prices of the Goods, clause 9.5 of these Conditions shall apply.
9.2. The prices of the Goods are subject to change but such changes will have no effect on any Contract already entered into.
9.3. The prices of the Goods are inclusive of VAT (where applicable) at the rate applicable in the Republic of Latvia at the relevant time. In the event that the VAT rate should change between the date of order and the date of delivery, the price may change to take account of the change in the VAT rate, unless the Goods have been fully paid for by the Buyer before the VAT rate change takes effect. The Seller shall notify the Buyer in writing of such price changes and shall provide the Buyer with the opportunity to purchase the Goods at the price adjusted to take account of the amended VAT rate or to cancel the order. The order shall not be fulfilled until the Buyer’s reply is received. In the event that the Buyer cannot be contacted using the contact details provided, the order shall be deemed to have been cancelled and the Buyer shall be notified in writing.
9.4. The prices of the Goods do not include the costs of order preparation, delivery and carrying of the Goods. The price for delivery costs as quoted in the online shop is subject to change. Current delivery prices are set out in the “Delivery and collection” section.
9.5 In view of the wide range of Goods offered in the Seller’s online shop, despite the Seller’s reasonable efforts, it cannot be excluded that the price of the Goods may be incorrect due to a technical error beyond the Seller’s control. In the event that the Seller determines that the price of the Goods is incorrect, the Seller shall notify the Buyer by e-mail or other means of communication (telephone or SMS) and cancel the order. The Buyer must re-order the same Goods at the new correct price if it wishes to do so.
9.5 In view of the wide range of Goods offered in the Seller’s online shop, despite the Seller’s reasonable efforts, it cannot be excluded that the price of the Goods may be incorrect due to a technical error beyond the Seller’s control. In the event that the Seller determines that the price of the Goods is incorrect, the Seller shall notify the Buyer by e-mail or other means of communication (telephone or SMS) and cancel the order. The Buyer must re-order the same Goods at the new correct price if it wishes to do so.
10. Payment
10.1. The Buyer may pay for the Goods:
a) by bank transfer to the Seller’s account specified in the VAT prepayment invoice;
b) by payment (credit or debit) card;
10.2. If the Buyer chooses the method of payment set out in clause 10.1 a. of the Conditions, the Buyer shall be obliged to pay the received advance invoice to the bank no later than within 3 (three) days from pressing the “Order” key. In the event of non-payment within the specified period, the Seller shall be entitled to consider that the Buyer has refused to conclude the contract and to cancel the order.
10.3. The Goods selected by the Buyer shall be reserved in the Seller’s system and the Seller shall proceed with the order:
a) when the Seller receives notification from the Buyer’s bank that payment has been made for the selected Goods – in the case of clauses 10.1(a) and 10.1(b);
11. Obligations of the Buyer
11.1. The Buyer undertakes to provide only correct and complete information on the Purchase Form. In the event of any change to the information provided on the Registration Form, the Purchaser shall update it immediately.
11.2. The Buyer undertakes to use the Online Shop in a fair and proper manner and not to impair its operation or soundness. If the Buyer fails to comply with this obligation, the Seller shall be entitled to restrict, suspend (terminate) the Buyer’s use of the Online Shop without prior notice and the Seller shall not be liable for any loss incurred by the Buyer in connection therewith.
11.3. The Buyer is obliged to pay for the ordered Goods and to accept them in accordance with these Terms and Conditions.
11.4. Notwithstanding any obligations under any other clause of these Conditions, the Buyer undertakes to inspect the Goods before they are used (including before they are put together, assembled etc.) and to ensure that the Goods received are those ordered by the Buyer.
11.5. The Buyer shall comply with all other requirements set out in these Conditions and the laws of the Republic of Latvia.
11.1. The Buyer undertakes to provide only correct and complete information on the Purchase Form. In the event of any change to the information provided on the Registration Form, the Purchaser shall update it immediately.
11.2. The Buyer undertakes to use the Online Shop in a fair and proper manner and not to impair its operation or soundness. If the Buyer fails to comply with this obligation, the Seller shall be entitled to restrict, suspend (terminate) the Buyer’s use of the Online Shop without prior notice and the Seller shall not be liable for any loss incurred by the Buyer in connection therewith.
11.3. The Buyer is obliged to pay for the ordered Goods and to accept them in accordance with these Terms and Conditions.
11.4. Notwithstanding any obligations under any other clause of these Conditions, the Buyer undertakes to inspect the Goods before they are used (including before they are put together, assembled etc.) and to ensure that the Goods received are those ordered by the Buyer.
11.5. The Buyer shall comply with all other requirements set out in these Conditions and the laws of the Republic of Latvia.
12. Obligations of the Seller
12.1. The Seller undertakes:
a) use its best endeavours to ensure that the Buyer is able to make proper use of the services provided by the Online Shop;
b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with the Terms and Conditions, the Privacy Policy and the legislation of the Republic of Latvia.
12.2. The Seller undertakes to comply with all requirements set out in these Terms.
12.1. The Seller undertakes:
a) use its best endeavours to ensure that the Buyer is able to make proper use of the services provided by the Online Shop;
b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with the Terms and Conditions, the Privacy Policy and the legislation of the Republic of Latvia.
12.2. The Seller undertakes to comply with all requirements set out in these Terms.
13. Manufacturer’s warranty
13.1. Some Goods sold by the Seller are covered by a manufacturer’s warranty. Details of the warranty and the applicable conditions are set out in the manufacturer’s warranty supplied with the Goods.
13.2. The manufacturer’s warranty is in addition to the Buyer’s rights in respect of defective Goods.
13.3. The manufacturer’s warranty shall only apply if the conditions of use of the Goods have not been breached. Before using the Goods, the Buyer must carefully read the instructions for use of the Goods, if any.
13.1. Some Goods sold by the Seller are covered by a manufacturer’s warranty. Details of the warranty and the applicable conditions are set out in the manufacturer’s warranty supplied with the Goods.
13.2. The manufacturer’s warranty is in addition to the Buyer’s rights in respect of defective Goods.
13.3. The manufacturer’s warranty shall only apply if the conditions of use of the Goods have not been breached. Before using the Goods, the Buyer must carefully read the instructions for use of the Goods, if any.
14. Product quality
14.1. The Seller warrants the quality of the Goods (legal quality guarantee). The Seller grants a quality guarantee for different types of Goods valid for a certain period of time, the specific term and other conditions of which are specified in the documents submitted with the Goods.
14.2. Photographs of the Goods are for illustrative purposes only, the original products may differ from those shown. Photographs of the Goods inserted cannot be used as a basis for any claim. The Goods shall be deemed to be in conformity if they correspond to the sample, model or description provided in the online shop.
14.3. The warranty provided by the Seller does not limit the rights of the Buyer, which are determined by the laws and regulations of the Republic of Latvia in case of purchase of goods of inadequate quality.
14.1. The Seller warrants the quality of the Goods (legal quality guarantee). The Seller grants a quality guarantee for different types of Goods valid for a certain period of time, the specific term and other conditions of which are specified in the documents submitted with the Goods.
14.2. Photographs of the Goods are for illustrative purposes only, the original products may differ from those shown. Photographs of the Goods inserted cannot be used as a basis for any claim. The Goods shall be deemed to be in conformity if they correspond to the sample, model or description provided in the online shop.
14.3. The warranty provided by the Seller does not limit the rights of the Buyer, which are determined by the laws and regulations of the Republic of Latvia in case of purchase of goods of inadequate quality.
15. Warranty and Buyer’s rights in case of non-conforming goods
15.1 Defective Goods shall be rectified and non-conforming Goods shall be replaced or returned in accordance with the procedures set out in these Conditions and taking into account the requirements of the applicable laws of the Republic of Latvia.
15.2 The Buyer who wishes to complain about faulty or incomplete Goods may do so at the Shop or by e-mail [email protected],
15.3 When submitting a complaint, the Buyer must provide the following information:
a) the invoice and order number of the Goods. Where possible, the Buyer shall attach the invoice to enable the Seller to deal with the Buyer’s complaint as soon as possible;
b) specify the defect, signs of damage or missing part of the Goods;
c) provide other evidence, such as a photograph of the Goods, a photograph of the defective area (if it is a mechanical defect and can be photographed), a photograph of the packaging of the Goods, etc.
15.1 Defective Goods shall be rectified and non-conforming Goods shall be replaced or returned in accordance with the procedures set out in these Conditions and taking into account the requirements of the applicable laws of the Republic of Latvia.
15.2 The Buyer who wishes to complain about faulty or incomplete Goods may do so at the Shop or by e-mail [email protected],
15.3 When submitting a complaint, the Buyer must provide the following information:
a) the invoice and order number of the Goods. Where possible, the Buyer shall attach the invoice to enable the Seller to deal with the Buyer’s complaint as soon as possible;
b) specify the defect, signs of damage or missing part of the Goods;
c) provide other evidence, such as a photograph of the Goods, a photograph of the defective area (if it is a mechanical defect and can be photographed), a photograph of the packaging of the Goods, etc.
15.4. When making a complaint, the Buyer must specify one of the ways in which the Buyer wishes the complaint to be resolved:
a) by the Seller remedying the non-conformity of the Goods – the defects – without charge within a reasonable time, if the defects can be remedied under the terms of the warranty;
b) an appropriate reduction in the purchase price, taking into account the wear and tear of the Goods or the benefit derived by the Buyer from the use of the Goods and agreed between the Seller and the Buyer;
c) replace the Goods with analogous Goods of the same quality without charge within a reasonable time, except where the defects are minor/insignificant or due to the Buyer’s fault;
d) cancel the Contract and refund to the Buyer the amount paid for the Goods, unless the non-conformity of the Goods is minor and not likely to affect the Buyer’s ability to use the Goods. A non-conformity of the Goods shall be deemed to be minor if it does not materially impair the performance or usability of the essential functions of the Goods and can be remedied without causing any visually detectable change in the external appearance of the Goods.
15.5. Upon consideration of a complaint, a response shall be provided within 15 (fifteen) days of receipt of the complaint. If for objective reasons it is not possible to reply to the Buyer’s complaint within that period, the Seller shall immediately inform the Buyer in writing, indicating a reasonable period within which a reply will be provided and justifying the need for such an extension.
a) by the Seller remedying the non-conformity of the Goods – the defects – without charge within a reasonable time, if the defects can be remedied under the terms of the warranty;
b) an appropriate reduction in the purchase price, taking into account the wear and tear of the Goods or the benefit derived by the Buyer from the use of the Goods and agreed between the Seller and the Buyer;
c) replace the Goods with analogous Goods of the same quality without charge within a reasonable time, except where the defects are minor/insignificant or due to the Buyer’s fault;
d) cancel the Contract and refund to the Buyer the amount paid for the Goods, unless the non-conformity of the Goods is minor and not likely to affect the Buyer’s ability to use the Goods. A non-conformity of the Goods shall be deemed to be minor if it does not materially impair the performance or usability of the essential functions of the Goods and can be remedied without causing any visually detectable change in the external appearance of the Goods.
15.5. Upon consideration of a complaint, a response shall be provided within 15 (fifteen) days of receipt of the complaint. If for objective reasons it is not possible to reply to the Buyer’s complaint within that period, the Seller shall immediately inform the Buyer in writing, indicating a reasonable period within which a reply will be provided and justifying the need for such an extension.
15.6. Goods not accepted for warranty service shall be stored for 3 (three) months. This period shall commence from the first notification to the Buyer via the contact details (telephone, e-mail address, etc.) provided by the Buyer that the Goods returned from the Warranty Service Centre are available for collection by the Buyer. If the Buyer does not receive the Goods within the specified period, the Seller shall have the right to no longer store the Goods and the Goods may be disposed of. In such event, the Seller shall not be liable for any Buyer’s information remaining in the Goods not received and any other loss suffered by the Buyer in connection with such disposal.
15.7. If the Buyer (consumer) discovers Goods of substandard quality and wishes to return them, the Seller undertakes to return the Goods to the Buyer, reimbursing the Buyer (consumer) for the costs of returning the Goods. If the Buyer chooses a method of returning the Goods other than that offered by the Seller, which results in disproportionate and higher costs, the Seller shall not be obliged to cover such return costs.
15.7. If the Buyer (consumer) discovers Goods of substandard quality and wishes to return them, the Seller undertakes to return the Goods to the Buyer, reimbursing the Buyer (consumer) for the costs of returning the Goods. If the Buyer chooses a method of returning the Goods other than that offered by the Seller, which results in disproportionate and higher costs, the Seller shall not be obliged to cover such return costs.
15.8. Bulky Goods that do not comply with the provisions of the Contract and Goods weighing more than 10 kilograms shall be delivered by the Seller at its own expense for rectification, exchange or cancellation of the Contract if the Contract is concluded with a consumer (natural person). If the Seller refuses to deliver the Goods, the Buyer (consumer) shall be entitled to deliver the Goods itself or with the assistance of a third party, but at the Seller’s expense. In such case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in returning the Goods to the Seller within 3 (three) working days of receipt of the document evidencing the costs.
16. Responsibility
16.1. The Buyer is responsible for the actions taken through the Online Shop, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer shall be liable for the consequences of any errors or inaccuracies in the data provided in the registration form.
16.2. By completing the purchase form in the Online Shop, the Customer is responsible for the storage and/or transfer to third parties of his/her login data. If the services provided in the Online Shop are used by third parties who have logged in to the Online Shop using the Customer’s login data, the Seller shall treat such person as the Customer and the Customer shall be liable for all actions of such third party performed in the Online Shop.
16.3. The Seller shall, to the extent not inconsistent with applicable law, be exempt from any liability in those cases where the loss is caused by the Buyer’s failure to read these Terms, this Privacy Policy and other documents referred to in these Terms, despite having been given the opportunity to do so, despite the Seller’s recommendations and its obligations.
16.1. The Buyer is responsible for the actions taken through the Online Shop, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer shall be liable for the consequences of any errors or inaccuracies in the data provided in the registration form.
16.2. By completing the purchase form in the Online Shop, the Customer is responsible for the storage and/or transfer to third parties of his/her login data. If the services provided in the Online Shop are used by third parties who have logged in to the Online Shop using the Customer’s login data, the Seller shall treat such person as the Customer and the Customer shall be liable for all actions of such third party performed in the Online Shop.
16.3. The Seller shall, to the extent not inconsistent with applicable law, be exempt from any liability in those cases where the loss is caused by the Buyer’s failure to read these Terms, this Privacy Policy and other documents referred to in these Terms, despite having been given the opportunity to do so, despite the Seller’s recommendations and its obligations.
16.4. The Customer is obliged to ensure that the data relating to his/her login to the Online Shop is stored securely and not disclosed, that the data is known only to the Customer and is used only by the Customer, and that the Customer does not transfer or otherwise make it possible for other persons to consult or use the data. If it is suspected that the login data may have been accessed by another person, the Seller must be notified immediately and the Seller must be informed immediately of any breach or disclosure of the login data. All actions taken using the Buyer’s identification code shall be deemed to have been taken by the Buyer and the Buyer assumes full responsibility for the consequences of such actions.
16.5. The parties shall be liable for breach of the Contract concluded through the Online Shop in accordance with the procedure established by the legislation of the Republic of Latvia.
16.6. In the event that the Seller breaches the provisions of these Terms and Conditions, the Seller shall be liable for any damage or loss incurred by the Buyer as a foreseeable consequence of the breach of these Terms and Conditions. Damage or loss shall be deemed foreseeable if it is an obvious consequence of the Seller’s breach or if such damage or loss was known to the Seller and the Buyer at the time of entering into the Contract.
16.5. The parties shall be liable for breach of the Contract concluded through the Online Shop in accordance with the procedure established by the legislation of the Republic of Latvia.
16.6. In the event that the Seller breaches the provisions of these Terms and Conditions, the Seller shall be liable for any damage or loss incurred by the Buyer as a foreseeable consequence of the breach of these Terms and Conditions. Damage or loss shall be deemed foreseeable if it is an obvious consequence of the Seller’s breach or if such damage or loss was known to the Seller and the Buyer at the time of entering into the Contract.
16.7. The Seller shall supply the Goods for household use and personal use only. The Buyer agrees not to use the Goods sold for commercial, business or resale purposes and the Seller shall not be liable for any loss of profit, business loss, business interruption or loss of business opportunity suffered by the Buyer.
16.8. The Seller is not responsible for information provided on other companies’ websites, even if Buyers access those websites through a link on the Seller’s online shop.
16.8. The Seller is not responsible for information provided on other companies’ websites, even if Buyers access those websites through a link on the Seller’s online shop.
17. Events beyond the Seller’s control
17.1. The Seller shall not be liable for any failure to perform or delay in performance of the Contract or any obligations under the Contract if such failure or delay arises from events beyond the Seller’s control as defined in clause 17.2. of these Conditions.
17.2. An event beyond the Seller’s control means any act or event beyond the Seller’s reasonable control.
17.3. In the event of an event beyond the Seller’s control affecting the proper performance of the Seller’s obligations under the Contract:
(a) the Seller will promptly notify the Buyer; and
b) performance of the Seller’s obligations under the Contract will be suspended and the time for performance of the obligations will be extended by a period equal to the duration of the event beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller will agree a new delivery date after the end of the events beyond the Seller’s control.
17.1. The Seller shall not be liable for any failure to perform or delay in performance of the Contract or any obligations under the Contract if such failure or delay arises from events beyond the Seller’s control as defined in clause 17.2. of these Conditions.
17.2. An event beyond the Seller’s control means any act or event beyond the Seller’s reasonable control.
17.3. In the event of an event beyond the Seller’s control affecting the proper performance of the Seller’s obligations under the Contract:
(a) the Seller will promptly notify the Buyer; and
b) performance of the Seller’s obligations under the Contract will be suspended and the time for performance of the obligations will be extended by a period equal to the duration of the event beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller will agree a new delivery date after the end of the events beyond the Seller’s control.
18. Sending information
18.1. As used in the Rules, “in writing” includes emails.
18.2. The Buyer shall, in order to communicate with the Seller in writing or in the event that the Conditions require the Buyer to communicate with the Seller in writing, send an e-mail to the Seller at [email protected] or a regular letter addressed to SIA “SKAISTUMA BARS” at Matīsa iela 69-1, Riga, LV-1009, Latvia. The Seller will inform the Buyer in writing of the receipt of the notification (usually by e-mail). The procedure for exercising the right of withdrawal and withdrawal from the Contract by the Buyer to the Seller is set out in Clause 7 hereof.
18.3. The Seller shall send all notices to the Buyer to the email address provided by the Buyer on the Purchase Form.
18.1. As used in the Rules, “in writing” includes emails.
18.2. The Buyer shall, in order to communicate with the Seller in writing or in the event that the Conditions require the Buyer to communicate with the Seller in writing, send an e-mail to the Seller at [email protected] or a regular letter addressed to SIA “SKAISTUMA BARS” at Matīsa iela 69-1, Riga, LV-1009, Latvia. The Seller will inform the Buyer in writing of the receipt of the notification (usually by e-mail). The procedure for exercising the right of withdrawal and withdrawal from the Contract by the Buyer to the Seller is set out in Clause 7 hereof.
18.3. The Seller shall send all notices to the Buyer to the email address provided by the Buyer on the Purchase Form.
19. Other provisions
19.1. These Conditions together with the documents expressly referred to in the Conditions shall apply to any Contract between the Seller and the Buyer. Any deviation from these Conditions shall only be valid if made in writing.
19.2. The Buyer shall have certain rights under the laws of the Republic of Latvia in respect of Goods of substandard quality. Nothing in these Conditions shall be construed as limiting or restricting the exercise of such rights.
19.3. The Seller shall be entitled to assign its rights and obligations under the Contract to a third party or parties, but such assignment shall have no effect on the Buyer’s rights and the Seller’s obligations under these Conditions. In the event of such a transfer, the Seller will inform the Buyer by providing details of the transfer on the Online Shop.
19.4. The Buyer shall not be entitled to transfer all or any part of its rights or obligations under these Conditions to any third party or parties without the written consent of the Seller.
19.1. These Conditions together with the documents expressly referred to in the Conditions shall apply to any Contract between the Seller and the Buyer. Any deviation from these Conditions shall only be valid if made in writing.
19.2. The Buyer shall have certain rights under the laws of the Republic of Latvia in respect of Goods of substandard quality. Nothing in these Conditions shall be construed as limiting or restricting the exercise of such rights.
19.3. The Seller shall be entitled to assign its rights and obligations under the Contract to a third party or parties, but such assignment shall have no effect on the Buyer’s rights and the Seller’s obligations under these Conditions. In the event of such a transfer, the Seller will inform the Buyer by providing details of the transfer on the Online Shop.
19.4. The Buyer shall not be entitled to transfer all or any part of its rights or obligations under these Conditions to any third party or parties without the written consent of the Seller.
19.5. If any provision of these Terms is held by a court to be illegal, invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect. Any provision of these Terms which is held to be illegal, invalid or unenforceable only in part or to a particular extent will remain in force to the extent that it was not held to be illegal, invalid or unenforceable.
19.6. Except as otherwise provided in these Conditions, any delay by the Seller in exercising its rights under this Contract shall not constitute a release or waiver by the Buyer of any of its obligations under this Contract, but the separate or partial performance of any obligation or the separate or partial exercise of any right shall not constitute a waiver of that obligation or a waiver of that right.
19.7. These Conditions and the relationship between the parties under these Conditions (including the formation, validity, application and termination of the Contract) shall be governed by and construed in accordance with the laws and regulations of the Republic of Latvia.
19.6. Except as otherwise provided in these Conditions, any delay by the Seller in exercising its rights under this Contract shall not constitute a release or waiver by the Buyer of any of its obligations under this Contract, but the separate or partial performance of any obligation or the separate or partial exercise of any right shall not constitute a waiver of that obligation or a waiver of that right.
19.7. These Conditions and the relationship between the parties under these Conditions (including the formation, validity, application and termination of the Contract) shall be governed by and construed in accordance with the laws and regulations of the Republic of Latvia.
19.8. Any dispute, controversy or claim arising out of or relating to these Terms or the breach, termination or validity hereof shall be finally settled in accordance with the procedure established by the laws and regulations of the Republic of Latvia.
19.9. Disputes between the Buyer and the Seller shall be settled by mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer disagrees with the solutions offered by the Seller and determines that its rights or interests have been violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission located at 55 Brīvības Street, Riga, Latvia, LV-1010, which resolves consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv).
Effective from 18.07.2023.
